Customer Service 202

This lesson will include information about delivering 5 star customer service.   This video is great for understanding….


Complete this 5 question quiz with a 70% or greater score to complete this course and receive credit.

Knowledge Check

Complete the quiz with a passing score of 70% or higher to complete this course.

Feedback and Continuous Improvement

Objective: To grasp the significance of guest feedback and harness it effectively as a catalyst for elevating the quality of our service offerings and overall…


At MassageLuxe, we’re more than just a spa; we’re a sanctuary for relaxation and rejuvenation. By mastering the art of exceptional customer service, we ensure…

Handling Challenges

Objective: To develop the skills and mindset needed to promptly address and adeptly resolve any unforeseen challenges in the guest experience, ensuring satisfaction through grace…

Communication Skills

Objective: To hone the ability to listen actively, grasp guest concerns comprehensively, and convey solutions in a manner that resonates and reassures. The Essence of…